Privacy notice
This notice says what personal data we hold, where we got it, what we do with it, who else handles it and how to make us stop. It covers this website, our emails and the work we do for clients.
Last updated .
Who is responsible for your data?
Bid Writing Pack is a service of Affluenss LLC, licensed in the Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates, licence number 2434309.01. Affluenss LLC decides how your personal data is used and is the controller of it. For anything about your data, email hello@bidwritingpack.co.uk.
What data do you hold, and where did you get it?
If you used the request form or emailed us
Your name, your work email address, the tender link you sent and anything you wrote to us. You gave us these yourself.
If you placed an order
The details above, plus a record of your payment. Stripe takes the card payment. We receive confirmation of the payment, your name, your email address and the billing details Stripe passes on. We do not receive your full card number.
If you sent us material for a full drafted response
Whatever is in the documents you send: company profiles, case studies, policies, certificates and CVs. CVs and case studies usually name people, such as your staff and your clients' contacts. Send only what the tender needs, and only what you are allowed to share.
If we emailed you first
We write to people at UK IT companies that have won or bid for public sector contracts. For those emails we hold business contact details: your name, job title, work email address, your company and the public contracts it was named in. We did not get these from you. They come from:
- contract award notices published on the Find a Tender service and Contracts Finder, which name suppliers and often give a contact address;
- the public register at Companies House;
- your company's own website;
- a business contact data provider, used to find a named contact where the sources above gave none.
We also keep a record of the emails we sent you, whether one bounced, and whether you replied or asked us to stop.
If you only visited this website
We count visits with Google Analytics, which sets two cookies, and with Vercel Web Analytics, which sets none. We see totals and cannot identify you from them. Like every website, our hosting provider processes your IP address to deliver the page. The cookies page lists the cookies and has a button to turn the analytics off.
What do you use it for, and on what basis?
- To prepare and deliver what you asked for, including a free first pack, and to answer your emails. This is needed to take steps at your request and to carry out our agreement with you.
- To take payment and keep business records. This is in our legitimate interests in running and accounting for the business.
- To tell relevant companies about our service by email. We rely on our legitimate interests in offering a business service to companies that bid for public contracts, using business contact details. You can object at any time and we will stop.
- To count visits to this website so we can see which pages are read. This is in our legitimate interests. You can object at any time on the cookies page.
We do not sell personal data, and we do not use it for advertising networks.
How do I stop your emails?
Reply to any email and say so, or write to hello@bidwritingpack.co.uk. We stop and add your address to a list of people who must not be emailed again. We keep that one record so that the request is honoured.
How is AI used on my documents?
Bid packs and drafted responses are prepared with AI. The text of the tender documents, and of any material you send for a drafted response, is sent to an AI model provider so that the model can read it and draft your deliverables. Automated checks then test the result.
Each client's material is kept in that client's own folder and is not used for another client's work. We do not use AI to make decisions about people. If a tender asks you to declare AI use, tell us and we will describe how your documents were prepared.
Who else handles the data?
We use these service providers. Each handles data on our instructions, for the purpose listed.
| Provider | What it does for us |
|---|---|
| Resend | Sends and receives our email, including messages from the request form |
| Vercel | Hosts this website and counts page views without cookies |
| Stripe | Takes card payments |
| Email, the spreadsheets where we keep records of contacts, requests and orders, and Google Analytics, which counts visits to this website | |
| Anthropic | Provides the AI models that read tender documents and client material and draft deliverables |
We may also share data with professional advisers, or where the law requires it. We do not share your material with other clients or with buyers.
Where is the data processed?
Outside the United Kingdom. We are based in the United Arab Emirates, and several of the providers above process data in the United States and other countries. Ask us if you want to know more about how a particular transfer is protected.
How long do you keep it?
- Client material and deliverables: while we work on your order and for 12 months after delivery, so that we can handle corrections, revisions and questions. Sooner if you ask.
- Requests and correspondence: for 24 months after we last heard from you.
- Contact details used for our emails: until you ask us to stop, or 24 months after our last email to you if you never replied. After that we keep only the do-not-email record.
- Payment records: for as long as accounting rules require.
What are my rights?
Under UK data protection law you can ask us for a copy of your personal data, ask us to correct or delete it, ask us to limit how we use it, object to our use of it, and ask for it in a portable form. You can object to marketing emails at any time and we will stop. To use any of these rights, email hello@bidwritingpack.co.uk. We will ask only for what we need to confirm who you are.
If you are unhappy with how we have handled your data, tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK regulator: ico.org.uk/make-a-complaint.
Will this notice change?
Yes, when the service changes. The date at the top shows the latest version. Company details are on the company page.